We were going to valet our car and so I needed cash for a tip and just popped into the casino to use the ATM. The hotel and casino are fine but the atmosphere is just unfriendly and unhappy and kind of depressing. Best part of our trip was all the Snow Geese in the fields as we would drive to other casino's.Visited here with my husband on our way home from a Florida vacation. Not to mention there is only a handful of Casino's left in Tunica you would think they would be ecstatic to have guest come spend money. Just a very disappointing trip in regard to the downhill of service, hospitality & quality of the hotel. The pool & hot tub were also closed but we were told we could pay to get massages. (The buffet was closed the whole time we were there). The places to eat were very high priced for the quality & quantity of food that was served.

Cashiers were rude and you were lucky if you got through a line in 10 minutes as usually only 1 or 2 is the most, we ever seen working in the 3 days we were there. Absolutely no comps even though it had been 11 years since we had been there, we were told because they are affiliated with other casino's we had been too but yet would not use our comps from there saying they are non-transferable. Personally, they need to be like most of the other Casino's and put in the beverage machines. Upon entrance from the hotel into the casino the Employees there were very rude and trying to get a drink while at a machine unless you tipped them $5.00 each time was like going to the dentist, they were rude about the soft drinks or coffee. and we found a pair of socks in the dresser which tells us the room was never cleaned properly from the previous guest! YUCK.

The wallpaper in the bathroom was peeling off the wall.

The bathroom & room were outdated, the wood part on the furniture was really beat up, there was mold around the tub faucet & in the caulking on the tub.

We arrived at the Hotel entrance looking the same however when we entered our room the floor was sticky and after trying all 3 lights, we finally found the bedside lamp worked, we had to call and ask for new light bulbs to be put in. We loved it so much from before and since Bus's are not taking groups decided to make this our Anniversary trip. We have stayed at the Gold Strike in previous bus trips.

Gold strike casino reviews